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FAQs
What are your products intended for?
All products are intended strictly for laboratory research purposes only. They are not for human or veterinary use, consumption, or medical application.
What form do your products come in?
Most products are supplied as lyophilized powder and require reconstitution prior to use in a laboratory setting.
Can I return or exchange a product?
Due to the nature of these products, all sales are final. If there is an issue with your order, please contact us and we will review it.
Where do you ship from?
Orders are shipped from within Canada.
How can I request a product you do not carry?
You can submit a request through our Product Requests section. We review all submissions as part of our ongoing expansion.
Do you offer consultations?
Yes. We offer private consultations to provide general guidance and information within a research context.